Terms & Conditions

All memberships are billed monthly via direct debit. By signing up, you are willingly entering into a contract with us and agreeing to all the clauses outlined on this Terms & Conditions page. This is a rolling monthly contract.

All memberships are non-transferable and non-refundable. Your payment details will be securely stored in our system for the duration of your membership.

Other payment options (Drop-In Group Classes, Intro Offers, Private Lessons, Group Class Packages) are also non-refundable.

Membership Cancellation Policy

Cancellations or any changes to membership accepted with one month notice by email only to ne@flowdance-studios.com

Missed Private Lessons will roll over and must be used within 12 months from the date of the commencement of the membership. Missed lessons are non-refundable.

Prohibition of Personal Financial Transactions with Flow Dance Instructors

The Client agrees not to engage in any personal financial transactions with Flow Dance Instructors.

All financial transactions must be conducted solely through the official Flow Dance payment system and the Company’s designated bank account. Flow Dance shall not be held responsible for any consequences or circumstances arising from the breach of this clause by the Client.

Prohibition of Personal Communication with Flow Dance Instructors.

The Client agrees not to engage in any personal communication with Flow Dance Instructors. This includes, but is not limited to, communication via texting platforms such as WhatsApp, Messenger, Viber, Telegram etc, personal phone calls, or any social media platforms. All communication with Flow Dance Instructors (excluding management) should take place within the premises of the Company and in person. Any communication required outside of this should be conducted solely with Flow Dance management.

Flow Dance shall not be held responsible for any consequences or circumstances arising from the breach of this clause by the Client.

Cancellations and Rescheduling of Private Lessons

Must be made up to 48hrs (two days) prior to the booking. No refunds within the 48hr (two days) mark. No exceptions. Please note that as long as the classes can run and Flow Dance is able to provide the venue, and/or instructor, we accept no liability to replace a lesson due to unforeseen circumstances such as bad weather conditions or strike action.

If you are unable to attend private lessons or have to reschedule you must do so 48hrs (two days) prior to the booking. You are not entitled to a refund if the cancellation or rescheduling is done within 48hrs (two days). You may discuss this further with your instructor if missing a class is due to unforeseeable events. If private lesson is missed within the package validation period, you must talk with your instructor in regards to making this booking up.

Cancellations and Rescheduling of Group Classes

Group classes are based on a drop-in system, so unless you have previously discussed your attendance with the instructor, there is no need to discuss missing a class.

If you have signed up for a class through the online system, the day of the class will be counted towards your pass. Classes can be cancelled through the online system up to 5 minutes before start time of the class. If a class is booked then purchased through the online system, then cancelled within the allotted time, the amount will be refunded to your Flow Dance account to be used at a later date, not as monetary payment back to you.

Service Provision & Consistency in Instruction

When you sign up for a membership or purchase a service at Flow Dance, you are not tied to a specific teacher. Instead, you gain access to a dynamic team of skilled instructors, each contributing their unique talents to enhance your dance journey. We affirm our responsibility to deliver high-quality Ballroom and Latin dance classes to all our members. Our commitment extends beyond individual teachers to the collective standard of excellence upheld by our entire instructional team. We understand that members may develop preferences for specific instructors. While we celebrate the individual styles and personalities of our teachers, it’s essential to note that we believe in the power of diversity in dance instruction. Exposure to various teaching styles and perspectives fosters a well-rounded dance education.

Consent for Photography and Videography

1. Consent Grant: By enrolling in and participating in group classes, private lessons, and events organised by Flow Dance, the undersigned participant hereby grants explicit consent for Flow Dance and its authorised representatives to capture, record, and use photographs and videos featuring the participant, unless clearly notified against it in verbal form before the filming begins.
2. Intended Use: The participant understands that the captured photos and videos may be utilised for promotional, marketing, and educational purposes by Flow Dance. This includes, but is not limited to, the studio’s website, social media platforms, promotional materials, and any other forms of advertising deemed appropriate by Flow Dance.

1. Be courteous to your fellow students and instructors, by keeping the time and being prepared for lessons and classes.
2. If you are taking pictures and videos, ask all participants for permission and before posting on any social media.
3. Clean up after yourself in all areas of the studio, but feel free to bring your food and eat it in the lounge area.
4. The sole of the shoe must be clean at all times while in the studio.
5. Keep relationships between teachers strictly professional.

Responsible Social Conduct and Interaction with Flow Dance Team

In the case of social events or parties organised by Flow Dance and held at the studio or elsewhere, clients are required to drink responsibly. Any member of the Flow Dance Team reserves the right to stop you from consuming further alcohol if deemed necessary.

All social interactions with Flow Dance Instructors and management are to take place solely during the official timing of the event, as authorised and organised by Flow Dance. Flow Dance Team members are prohibited from socialising with clients outside of these designated times and events.

Any violation of this rule will result in disciplinary action, including the potential termination of contracts with both the client and the respective Flow Dance Team member involved.

Variations to Scheduled Classes

On some rare occasions it may be necessary to make alterations to the start date, time, or teacher of our group classes in order to operate our sessions effectively. All Clients will be notified of any such changes as soon as is reasonably possible through the website timetable. Flow Dance is not obligated to inform students personally of any such changes. Any such change(s) shall not constitute a breach of contract and shall not give you the right to terminate the agreement or ask for a refund.

Before booking with Flow Dance (further referred to as ‘us’), Clients (further referred to as ‘you’) should read these Terms & Conditions carefully. If you are unable to agree with the Terms & Conditions, you must not Book or attend the services offered by Flow Dance. If, however, you agree to the Terms & Conditions unconditionally, you may Book and attend the services offered by us, subject always to these Terms & Conditions. Booking or attending Flow Dance lessons or classes shall indicate your acceptance of the Terms & Conditions.

Flow Dance may amend these Terms & Conditions at any time by posting the amended Terms & Conditions on the website without warning. The version of the Terms & Conditions that applies to the services offered by Flow Dance shall always be the version enforced at the time the services offered by Flow Dance were Booked. As a potential Client and student with Flow Dance, we require you to follow these Terms & Conditions. Flow Dance has the right to terminate your membership at any time if any part of this agreement is breeched. In the case of such an event you, the Client, are not eligible for a refund of any paid services with Flow Dance.